Show of hands: Who’s fed up with human resources?
Maybe you’re irked by the endless flow of memos and forms, many of which need to be filled out, pronto. Maybe you’re irritated by new initiatives that regularly emerge from H.R., which never seems to run out of new initiatives, not all of them necessary or especially wise, in your opinion. Or you’ve got some problem with management and you don’t trust that H.R. representatives will actually help. They sure are friendly, but they get paid by the suits. In a crunch, it’s pretty clear whose side they are on.
The H.R. department bugs a lot of employees and managers, and it seems to have more detractors than ever since the pandemic began. That’s when H.R. began to administer rules about remote work and pay transparency, programs to improve diversity, equity and inclusion and everything else that has rattled and changed the workplace in the last four years.
But if the H.R. department is bothering you, here’s a fact you might find perversely consoling: You are not as aggravated or bummed out as the people who work in H.R.
That was obvious at Unleash, an annual three-day conference and expo held this year at Caesars Forum, an immense convention hall near the Las Vegas Strip. In May, the event brought together some 4,000 H.R. professionals from across the country. It was billed as a place where “global H.R. leaders come to do business and discover inspirational stories.”
It was more like a place where the H.R. department came to complain.
“Everything feels like a fool’s errand,” said Kyle Lagunas, a former H.R. executive at General Motors who now works at Aptitude Research, an H.R. advisory company based in Boston. He had just finished a highly animated presentation about H.R. tech in front of an audience of about 50 people. Now he sat in the designated media room and ranted a bit about the maddening challenges of running H.R. during and after the tumult of the pandemic.