Texas Department of Public Safety Director Steve McCraw defended his agency’s response to the Uvalde school massacre Thursday amid mounting pressure for his resignation, saying the agency “did not fail the community.” 

McCraw, speaking at a meeting of the Texas Public Safety Commission, said he would not resign over the problematic response to the shooting, which left 19 children and two teachers dead — the deadliest school shooting in Texas history. But, he said “every responding officer needs to be accountable for their actions.”

More than 90 state troopers responded to the shooting and played a broader role at the scene than McCraw indicated in earlier statements and testimony to a Texas Senate panel this summer. Officers from multiple local, state and federal agencies delayed confronting and killing the gunman for 77 minutes, even as victims called 911 pleading for help.

“If DPS as an institution failed the families, failed the school or failed the community of Uvalde, then absolutely I need to go. I can tell you this right now. DPS as an institution … did not fail the community. Plain and simple,” McCraw said.

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Relatives of several of the Uvalde victims traveled to Austin on Thursday to testify at the hearing, which became tense and emotional, and demanded McCraw’s termination, along with more accountability and transparency in the investigation into law enforcement’s conduct on May 24. 

In the immediate aftermath of the shooting, McCraw focused blame on Uvalde school district Police Chief Pete Arredondo, who was placed on leave and ultimately fired by the school board in August. 

But amid a Texas Rangers investigation, authorities fired Sgt. Juan Maldonado last week for his role in the shooting response. An agency spokesman previously said seven troopers were under investigation. 

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New body camera footage, first released by Sinclair San Antonio on Wednesday, shows several state troopers, including Maldonado, at Robb Elementary. Several clips show officers discussing the children who were shot in the classrooms and the need to engage the shooter, but not taking action over concerns for their safety.

On Thursday, McCraw said the Rangers’ investigation will be complete in two months, or by the end of the year, and will then be handed over to the Uvalde County district attorney’s office. He did not say whether the report will be made public. 

McCraw faced searing criticism for the misleading, and at times false, information released by agency officials in the aftermath of the shooting and for the lack of transparency in the investigation from several relatives of Uvalde victims, who along with state Sen. Roland Gutierrez, D-San Antonio, addressed the commission and McCraw directly Thursday. 

The Uvalde response “shattered our belief that we could trust the word and the actions of law enforcement, especially the Department of Public Safety,” Gutierrez said Thursday.