People trust AI decisions more when a human is involved

Andriy Popov/Alamy

People are more willing to accept decisions made by an artificial intelligence if a human is in the loop, according to a survey carried out in Germany.

Automated decision-making is already used to shortlist candidates for jobs, determine appropriate sentencing in court cases and even in healthcare – occasionally with problematic or controversial results, because artificial intelligences can display the same biases that exist in the data sets that are used to train them.

To assess how people viewed such processes, Christoph …